Privacy Policy

From website visitors. When you submit our contact form, we collect your name, email address, phone number, company name (optional), and the message you send us, so we can respond to your inquiry.

From restaurant businesses and staff.When a restaurant subscribes to the Platform, we collect the restaurant's name, address, phone number, and contact email, and account details for its Restaurant Admin, Chef, and Waiter users — name, email address, phone number, and a securely hashed password. We never store passwords in plain text.

From diners.When you scan a table's QR code to order, we may collect a name and phone number if you choose to provide them — both are optional, and you can place an order without entering either. We also record the items you order, the table or order type, and the order history tied to that visit.

Automatically collected information. Like most web applications, our servers log request metadata (IP address, timestamps, browser/device information) for security and troubleshooting purposes.

• To operate the Platform — creating accounts, processing and tracking orders, and running the kitchen/order workflow for subscribing restaurants.
• To communicate with you — responding to inquiries, sending account-related notices (e.g. a temporary password reset by a restaurant admin), and billing/subscription reminders.
• To maintain security — detecting abuse, enforcing rate limits, and investigating issues.
• To improve the Platform — understanding how features are used so we can fix problems and build better tools.

We do not sell personal data. We share information only with:

• Infrastructure providers that host our servers, databases, and file storage (for example, cloud hosting and storage providers) — solely to operate the Platform.
• SMS/OTP delivery providers, if and when phone verification is enabled for a restaurant.
• Email delivery providers used to send contact-form inquiries and account notices.
• Law enforcement or regulators, only when required by applicable law.

Each restaurant on the Platform can only see data tied to its own restaurant (its own staff, tables, menu, and orders) — restaurants never have access to another restaurant's data.

Passwords are hashed and never stored in plain text. Access to restaurant data is scoped per account and role (Restaurant Admin, Chef, Waiter, diner session), and administrative actions are logged. No method of transmission or storage is 100% secure, but we take reasonable technical and organizational measures to protect the data we hold.

We retain account and order data for as long as a restaurant's subscription is active and as needed to provide the Platform, comply with legal obligations (including tax/GST recordkeeping), resolve disputes, and enforce our agreements. A restaurant may request deletion of its data after its subscription ends, subject to any legal retention requirements.

Depending on applicable law — including India's Digital Personal Data Protection Act, 2023 — you may have the right to access, correct, or request deletion of your personal data, and to withdraw consent where processing is based on consent. To exercise these rights, contact us at brivontechnologies@gmail.com. If you are a diner, you can also ask the restaurant you ordered from, since they control the data collected during your visit.

The Platform's applications use your browser's local storage to keep you signed in (storing session tokens) and to remember basic preferences — this data stays on your device and is not used for third-party advertising or cross-site tracking.

The Platform is intended for use by restaurant staff and diners placing food orders, and is not directed at children. We do not knowingly collect personal data from children beyond what a parent or guardian might provide while placing an order (such as a name, entirely optional).

We may update this Privacy Policy from time to time. We will revise the "Last updated" date above when we do, and material changes will be communicated to subscribing restaurants.

Questions about this Privacy Policy or how we handle your data? Reach us at brivontechnologies@gmail.com.